Location

282 Convair Ave.
Chico, CA 95973

Description

Description

We are looking for enthusiastic and proactive team members to answer phones, e-mails, and other sales and customer service inquiries.  All sales calls are inbound and no cold call telemarketing is necessary. Compensation includes a generous hourly wage plus commission.  Call Center hours are Monday-Friday 5:00am-6:00pm, Saturday 8:00am-2:00pm, and Sunday 9:00am-3:00pm.

Essential Job Functions

• Close inbound sales calls with an eye towards expanding the sales ticket
• Profile customers tactfully for cross-selling and up-selling opportunities
• Provide one-call/email resolution to customer service concerns
• Maintain positive relationships with customers, vendors, and team members
• Work in a team-based environment collaborating for customer solutions
• Complete time-sensitive changes to orders per customer and vendor requests
• Navigate the Internet and in-house enterprise software for quick information retrieval
• Update and configure product data within spreadsheets and databases

Required Experience and Skills

• Sales Experience preferred
• High School Diploma or GED equivalent
• Clear understanding of customer service and sales principles
• A strong grasp of Internet navigation
• Ability to multi-task in multiple electronic media
• Working knowledge of the Microsoft Office and Google Applications platforms
• Typing Certification for 35 WPM

Recommended Experience and Skills

• Experience working with Home Improvement Products
• Knowledge of Call Center and eCommerce practices

How to Apply

Please go to the apply button and attach the following documents your resume, cover letter, typing certificate,  and reference materials.

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